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Research Article
Evaluation of Employee-Customer Relations in Social Organisations
Jolita Gečienė — Mykolas Romeris University
Giedrė Silevičiūtė — Vytautas Magnus University, Faculty of Economics and Management
Abstract
The study focuses on how employee–customer relationships are formed and managed in social service organisations. Drawing on qualitative interviews, it explores communication patterns, expectations and critical contact points that shape service quality and organisational performance.
Keywords
employee–customer relationssocial service organisationscommunicationservice qualityqualitative study
