Evaluation of Employee-Customer Relations in Social Organisations

Abstract

The study focuses on how employee–customer relationships are formed and managed in social service organisations. Drawing on qualitative interviews, it explores communication patterns, expectations and critical contact points that shape service quality and organisational performance.

Keywords

Cite this article

Gečienė, J. & Silevičiūtė, G. (2024). Evaluation of Employee-Customer Relations in Social Organisations. Management of Organizations: Systematic Research, 91(1), 37–52. https://doi.org/10.2478/mosr-2024-0003

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