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Research Article
Drivers Fostering Citizens to Participate in Co-Creation Process for Public Service Quality
Laura Gardziulevičienė — Vytautas Magnus University, Faculty of Economics and Management
Simonas Juozapas Raišys — Vytautas Magnus University, Faculty of Economics and Management
Agota Giedrė Raišienė — Mykolas Romeris University, Institute of Leadership and Strategic Management
Abstract
The article identifies what motivates citizens to join co creation of public services, highlighting the role of trust, perceived impact, civic duty and user experience in improving service quality.
Keywords
co-creationpublic servicescitizen participationservice qualitypublic management
Cite this article
Gardziulevičienė, L., Raišys, S. J., & Raišienė, A. G. (2022). Drivers Fostering Citizens to Participate in Co-Creation Process for Public Service Quality. Management of Organizations: Systematic Research, 88(1), 55–68. https://doi.org/10.2478/mosr-2022-0012
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